Explore the Customer Service Admin Support A4 job at Oracle in Bengaluru. In this role, you will be responsible for handling customer inquiries, troubleshooting technical issues, and delivering excellent support. Oracle is looking for candidates with 3+ years of experience in customer service, the ability to manage US rotational shifts, and a strong understanding of technical problem-solving. If you have excellent communication skills and are eager to work in a fast-paced environment, apply now and join Oracle’s global team to advance your career.
| Location | Bengaluru, Karnataka, India |
|---|---|
| Job Category | Support |
| Job Type | Regular Employee |
| Job Identification | 287080 |
Job Description
As a Customer Service Admin Support A4 at Oracle, you will be responsible for providing high-quality customer service, troubleshooting technical issues, and handling customer inquiries via calls and tickets. You will need excellent communication skills, the ability to work under pressure, and the capability to resolve complex issues while maintaining a calm and professional attitude. This role involves collaborating with internal and external customers and following established guidelines for investigation and issue resolution.
Key Responsibilities:
- Handle customer inquiries, issues, and requests via calls and tickets.
- Use basic front-end application knowledge to resolve issues in real-time.
- Manage and escalate calls when necessary, ensuring timely resolutions.
- Keep thorough records of investigations and troubleshooting steps.
- Ensure adherence to Service Level Agreements (SLAs) and monthly metric targets.
- Work both independently and as part of a team in a fast-paced environment.
- Follow all regulatory procedures, customer requirements, and Oracle's internal policies.
Required Skills:
- Experience in a customer-facing role with a strong understanding of customer needs.
- Ability to clearly explain technical issues and solutions to customers.
- Able to identify customer issues and provide appropriate solutions in a timely manner.
- Professional and polite phone manner with the ability to handle complaints.
- Proven ability to perform in high-stress environments.
- Ability to collaborate effectively with colleagues.
Job Requirements:
- 3+ years of experience in customer support, handling at least 40+ calls per day.
- Experience working with US customers.
- Willingness to work in US rotational shifts.
- Must be willing to work from the office all 5 days of the week.
- Maintain a positive attitude and approach towards all tasks and customer interactions.
About Oracle:
Oracle is a global leader in cloud solutions, driving innovation across various sectors through advanced technology. With over 40 years of experience, Oracle continues to grow by fostering an inclusive workforce and offering opportunities for career advancement. We offer competitive benefits and support our employees with flexible work-life balance options. Oracle encourages employees to give back to their communities through volunteer programs and is committed to providing accessibility assistance to candidates who require accommodations due to disabilities.
Frequently Asked Questions (FAQ):
What is the required experience for this role?
3+ years of experience in customer support, handling 40+ calls per day.
Is remote work available for this position?
No, this is an office-based role, requiring attendance at the office five days a week.
Are US visa/work permits available for this role?
No, Oracle does not provide visa/work permit sponsorship for this position.
What shift timings will this role involve?
US rotational shifts are required, meaning flexibility in working hours.
Do I need to have technical skills for this role?
Basic technical troubleshooting skills and knowledge of front-end applications are needed.
Is there an option to work part-time?
No, this is a full-time position.
Is there any support for employees with disabilities?
Yes, Oracle is committed to accessibility and provides assistance during the hiring process.
How to Apply
- Read the Job Description: Carefully review the job description to ensure you meet the qualifications.
- Submit Application: Click the "Apply" button and complete your application, including your resume and cover letter.
- Wait for Confirmation: Submit your application through the website and wait for confirmation from the hiring team.
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