The Sales Assistant at Amazon will play a key role in managing brand relationships and ensuring smooth operations within the company’s retail processes. This includes overseeing cataloging, inventory, operations, and payments for assigned brands. The position requires troubleshooting inbound inventory issues, managing stakeholder communication, and addressing escalations in a timely manner. The ideal candidate will be skilled in data analysis, using tools like Microsoft Excel, and will work closely with both internal and external teams to optimize brand performance. The role offers an opportunity to develop expertise in e-commerce and retail operations, while supporting continuous improvement initiatives to enhance operational efficiency.
Job Details
| Position: | Sales Assistant |
|---|---|
| Job ID: | 2930235 |
| Location: | Bengaluru, Karnataka, India |
| Job Category: | Sales, Advertising, & Account Management |
Job Description
The Sales Assistant will work closely with various brands and stakeholders to ensure smooth and efficient processes within Amazon Retail India Pvt Ltd operations. This role is crucial for handling and managing brand issues related to cataloguing, inventory, operations, and payments. As a Sales Assistant, you will be responsible for overseeing and troubleshooting multiple aspects of inbound inventory, acting as a central point of contact for brand-specific concerns. Your success will be measured based on input and output metrics, stakeholder experience, and your ability to resolve complex issues efficiently. This role provides the opportunity to gain hands-on experience in e-commerce, retail management, and Amazon’s internal operations.
Key Responsibilities
As a Sales Assistant at Amazon, you will:
- Manage Brand Relationships: Act as the primary point of contact for assigned brands and ensure they have a positive and smooth experience on Amazon’s platform.
- Monitor Input & Output Metrics: Ensure that all relevant data points are carefully tracked, analyzed, and acted upon to optimize brand performance and sales.
- Handle Inbound Inventory: Support brands with inbound inventory issues, ensuring that products are catalogued and stored accurately and efficiently in Amazon’s system.
- Collaborate with Operations Stakeholders: Work with external and internal teams to troubleshoot and resolve inbound inventory problems, ensuring a seamless experience across all departments.
- Escalation Management: Address escalations from brands concerning catalog, inventory, operations, and payments. Provide timely resolutions to ensure brand satisfaction and retention.
- Problem-Solving and Issue Resolution: Utilize your analytical skills to identify and resolve operational inefficiencies or disruptions affecting the brand experience.
- Continuous Improvement: Regularly review operational processes and recommend improvements to increase efficiency and effectiveness in managing multiple brands.
Basic Qualifications
- 1+ years of experience in sales, customer service, or e-commerce roles
- Strong communication skills with the ability to speak, write, and read fluently in English
- Bachelor's degree in a related field
- Proficiency with Microsoft Excel for reporting, tracking, and data analysis
- Strong organizational and multitasking skills
- Ability to collaborate with cross-functional teams to resolve issues
Preferred Qualifications
- Proficiency in Excel beyond the basic level, including familiarity with pivot tables, VLOOKUP, and advanced functions
- Experience in e-commerce, retail operations, or supply chain management
- Understanding of Amazon's internal systems and processes
- Experience in stakeholder management and handling escalations effectively
Frequently Asked Questions (FAQ)
1. What does a Sales Assistant do at Amazon?
Answer:
A Sales Assistant at Amazon manages brand relationships, handles inbound inventory, resolves operational issues, and ensures brand satisfaction through effective troubleshooting, data management, and collaboration with cross-functional teams.
2. What are the qualifications required for the Sales Assistant role at Amazon?
Answer:
Candidates need 1+ years of sales or customer service experience, a Bachelor's degree, and proficiency in Excel. Strong communication in English is essential. Advanced Excel skills and experience in e-commerce are preferred.
3. What skills are important for a Sales Assistant at Amazon?
Answer:
Key skills include problem-solving, excellent communication, advanced Excel proficiency, multitasking, and the ability to manage brand relationships and resolve operational issues efficiently.
4. How can I apply for the Sales Assistant job at Amazon?
Answer:
Apply via the Amazon Jobs website by searching for the Sales Assistant role (Job ID: 2930235), and submit your resume with relevant experience.
5. What is the work environment like for a Sales Assistant at Amazon?
Answer:
The work environment is fast-paced and collaborative, with opportunities for growth and the chance to work with cross-functional teams to resolve operational challenges. This dynamic environment is ideal for those looking to build a career in retail operations and e-commerce.
How to Apply for an Amazon Job
Read the Job Description
Carefully review the job description to ensure you meet the qualifications and requirements. Pay attention to the responsibilities and qualifications to see if the role is a good fit for you.Prepare Your Documents
Ensure your resume is up-to-date and tailored to highlight relevant skills and experience. If needed, write a personalized cover letter that aligns with the job you're applying for.Submit Your Application
Go to the Amazon Jobs website, find the specific job you're interested in, and click the "Apply Now" button. Follow the steps to fill out the online application and upload your resume and cover letter.Complete Online Assessments (if applicable)
Some positions may require online assessments. Follow the instructions to complete these tasks, which may assess your skills, cognitive abilities, or work style.Wait for Confirmation
After submitting your application, you will receive an email confirming your submission. The Amazon hiring team will review your application and contact you if you're shortlisted for the next stage, which may include an interview.Prepare for Interviews
If you are selected for an interview, prepare by researching Amazon’s leadership principles and practicing common interview questions. You may be asked about your experience, problem-solving skills, and how you align with Amazon’s culture.
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