Wells Fargo is hiring an Associate Operations Manager in Hyderabad, Telangana, offering a full-time role. The position involves supervising a team, ensuring efficient processing of operational tasks, managing SWIFT messaging, and driving process improvements. Applicants should have 2+ years of operations experience and at least 1 year of leadership experience. Preferred qualifications include 8+ years in payments operations and a graduation degree. The role also requires strong skills in SWIFT messaging, problem-solving, and team leadership. Apply now on the Wells Fargo Careers website.
| Position: | Associate Operations Manager |
|---|---|
| Location: | Hyderabad, Telangana, India |
| Job Category: | Operations |
| Job ID: | R-445805 |
Job Description
Wells Fargo is seeking an Associate Operations Manager. In this role, you will supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels, and developing metrics to measure growth and performance. Your responsibilities will also include:
- Supervising team members, ensuring the timely completion of tasks.
- Ensuring quality, compliance, and effective issue resolution.
- Identifying opportunities for process improvement and escalating issues to senior management.
- Providing coaching, evaluation, and performance feedback to less experienced team members.
- Monitoring and resolving issues related to SWIFT messaging formats, including troubleshooting and resolving downtime issues.
- Driving process improvements and collaborating with IT and operations teams.
Required Qualifications:
- 2+ years of Operations experience or equivalent demonstrated through work experience, training, military experience, or education.
- 1+ years of leadership experience.
Desired Qualifications:
- 8+ years of Payments Operations experience.
- Graduation.
Job Expectations:
- Ensure accurate processing and monitoring of SWIFT Messages.
- Monitor and resolve duplicate emissions and downtime issues.
- Lead and mentor a team handling SWIFT messaging operations.
- Collaborate with IT and operations teams to enhance automation.
- Provide training and guidance on identifying and resolving PDE/PDM cases.
Frequently Asked Questions (FAQ)
1. What does an Associate Operations Manager at Wells Fargo do?
Answer: An Associate Operations Manager supervises a team, ensures operational tasks are completed accurately, and identifies opportunities for process improvement while maintaining compliance and quality.
2. What qualifications are needed for the Associate Operations Manager position?
Answer: Candidates need 2+ years of Operations experience, 1+ year of leadership experience, and preferably 8+ years of Payments Operations experience. A graduation degree is also required.
3. What skills are important for the role?
Answer: Strong leadership, operational skills, experience with SWIFT messaging formats, ability to mentor a team, and a proactive approach to identifying and solving operational issues.
4. What is the work environment like at Wells Fargo?
Answer: The work environment is fast-paced, collaborative, and focused on compliance, customer satisfaction, and continuous improvement.
How to Apply
- Read the Job Description: Carefully review the job description to ensure you meet the qualifications.
- Submit Application: Click the “Apply” button and complete your application, including your resume and cover letter.
- Wait for Confirmation: Submit your application through the website and wait for confirmation from the hiring team.
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